Emergency protocols

Any Injury that results in an open wound or obvious hindrance to the well-being of an animal in our care will be treated as an emergency and vet transport will be provided.

Our default veterinarian is Town & Country in Normal. Our weekend default veterinarian is Highland Emergency Pet Hospital in Bloomington

If you prefer your pet be transported to your veterinarian, depending on circumstances, we will try to do that for you. You will need to specify that within your account prior to making any appointments.

You will be required to sign off on any veterinary care on our customer contracts. Please read and understand the contract in full and ask any questions prior to confirming any appointment with us.

K-9 is not responsible for any injuries incurred at our facility